Introduction
This Privacy Policy describes how DYD Creative Solutions ("Company," "we," "us," or "our") collects, uses, and shares information in connection with your use of the DYD Intelligence platform and related services (collectively, the "Services").
This policy is incorporated into and governed by our Terms of Service. By accessing or using the Services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect a broad range of information when you use the Services, including:
- Account information — name, email address, organization details, and credentials
- Full chat histories — all conversations and interactions conducted through the platform
- Visitor identification data — information about end-users and contacts your platform interacts with
- Phone numbers — collected through messaging channel integrations
- Technical data — IP addresses, device information, browser type, and system logs
- Usage data — any other data generated through your use of the Services
How We Use Your Information
We may use the information we collect for any legitimate business purpose, including but not limited to:
- Providing, operating, and improving the Services
- AI model training, development, and enhancement
- Billing, payment processing, and account management
- Analytics, research, and product development
- Marketing, promotional communications, and user engagement
- Legal compliance, dispute resolution, and enforcement of our agreements
By using the Services, you acknowledge and consent to your data — including interaction content — being used to train and improve AI models operated by or on behalf of DYD Creative Solutions.
Sharing and Disclosure
We may share your information with third-party service providers who help us operate and deliver the Services, including:
We may also disclose your information as required or permitted by applicable law, including in response to legal process, government requests, or to protect the rights, property, or safety of the Company or others.
We are not responsible for the privacy practices of third-party service providers. We encourage you to review their respective privacy policies.
International Data Transfers
Your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.
By using the Services, you expressly consent to the transfer of your information to the United States and other jurisdictions as described in this policy.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for business, legal, and legitimate operational interests.
Data may be retained even after you terminate your account or submit a deletion request, to the extent permitted by applicable law and consistent with our legitimate business interests.
Your Rights
Your controls over personal information are limited to the options available within the platform interface or the minimum rights required under applicable law.
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. To exercise any such rights, contact us at admin@dyd.com. Please note that we may be unable to accommodate all requests.
Children's Privacy
The Services are intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that data from our systems.
Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and disclaim liability for unauthorized access beyond our reasonable control.
Changes to This Policy
We may update this Privacy Policy at any time at our sole discretion. Changes take effect immediately upon posting to the platform.
Your continued use of the Services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact
For questions, concerns, or requests related to this Privacy Policy, please contact us at:
Please note that response to privacy inquiries is at our discretion. We will endeavor to respond within a reasonable timeframe.